Our success is dependent on our unique ability to tap into a plethora of our skills, including soft skills, management skills, past experiences, and emotions.

Without language and the ability to be effective at conveying our thoughts into conversation, none of what we think or feel matters.

In a Stanford study it was found that 9 of 10 conversations miss the mark. In other words in nearly all our communications, what is received is not what was intended to be received- which makes for hard work with all that misunderstanding.

Effective Communication Is Far More Than Choosing The Right Words

The late organizational anthropologist Judith E. Glaser, through decades of research, discovered that effective communication is far more than choosing the right words. Every interaction contains signals that either cause us to trust and connect, or cause us to distrust and experience fear.

Conversational Intelligence® (C-IQ), also knowns as the neuroscience of conversations®, provides us with a new innovative framework for understanding how conversations shape our relationships, partnerships, our culture and reality and as a result support us in being more effective in the workplace. C-IQ is about being connected and working with others. 

Conversational Intelligence creates the ability to build trust, not over months and years, but instantaneously. Then you have two people, in full possession of their ability to create, empathize, reason, and plan.

Emotional Intelligence Vs Conversational Intelligence

Emotional Intelligence (EQ) is defined as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. 

According to Daniel Goleman, there are five categories of emotional intelligence. They are self-awareness, self-regulation, motivation, empathy and social skills.  The skills are important and will surely help you be successful in life and in the workplace. 

EQ concentrates on you, as an individual. In Conversational Intelligence® we call that I-Centric. It is about thinking about and gaining an awareness of our own  thoughts and feelings and increasing empathy to others. Basically, EQ is being more attuned to our feelings. Instead of “heart over head” or “head over  heart,” it’s about using our full capacity – integrating thinking and feeling, so we can get great results. EQ is about personal success through regulating your emotions. It is really all about you and your personal development, which, in C-IQ, we call I-centric.

I-centric leaders tend to trigger protection mechanism and more of a win/lose type of culture. We-Centric leaders tend to cause a culture of collaboration, more of a win/win experience.

Read on to understand how using this framework can transform organizations and radically improve relationships. With these skills, you can change your life.

Knowing when to trust or fear is an innate skill — based on a set of chemical responses in the brain during conversations.

Since these changes occur whether or not we are aware of them, learning to influence them has game-changing power.

Emotional Intelligence (EQ) is I-centric

EQ is learning and growing the SELF which is “I-centric”.  It is about understanding our innermost thoughts and feelings and increasing our empathy and understanding of others. In simple terms EQ is being smarter with our feelings. Instead of “heart over head” or “head over  heart,” it’s about using our full capacity – integrating thinking and feeling, so we can get great results. 

EQ is about self-regulation (I-centric)  which means it’s about our personal success.

Highly emotionally intelligent individuals are both highly conscious of their own emotional states, even negativity—frustration, sadness, or something more subtle—and are able to identify and manage them. Such people are especially tuned in to the emotions that others experience.

Is EQ Important for Success?

How much of an impact does emotional intelligence (EQ) have on your professional success? The short answer is: a lot! It’s a powerful way to focus your energy in one direction with a tremendous result.

According to research presented in Emotional Intelligence 2.0, authors Travis Bradberry and Jean Greaves found that 90% of top performers have high emotional intelligence or high EQ.

You can be a top performer without emotional intelligence skills, but the chances are slim.

The Next Generation of Intelligences – Moving from I-centric to WE-centric

Conversational Intelligence® (C-IQ) is the next generation of intelligences that enables us to understand how to move from “I-centric” to “WE-centric.”

It is based on Neuroscience Research; specifically the Neuroscience of Conversations. C-IQ provides us with deep understanding about how every conversation has an impact – and as we learn about our conversational patterns, we are able to ‘architect’, deconstruct, and shape our conversations with others, one conversation at a time!’

It provides us with frameworks for building TRUST, which is the human platform from which great conversations emerge.

The C-IQ frameworks and tools enable us to create higher levels of trust, activating higher levels of engagement, strengthening partnerships, and catalysing co-creation and innovation in relationships, teams and cultures.

As we build trust with others, we strengthen our ability to EXPRESS our inner thoughts and feelings which strengthens our relationships and creates mutual success.

The Chemistry of Connection vs the Chemistry of Fear and Distrust

Once we learn what patterns drive connectivity and trust and what drives fear and distrust, we are able to connect, engage, navigate and co-create with others in healthy ways. Conversational Intelligence® (C-IQ) elevates Oxytocin, the Chemistry of Connection, and lowers Cortisol, the Chemistry of Fear and Distrust. Understanding the Neuroscience of Conversations and applying this wisdom inside of companies, transforms individuals, teams and organisations and opens up new pathways for mutual success.

C-IQ is really such a unique way of engaging individuals, teams and companies because you literally learn what is happening inside your brain moment to moment.

You will become a Neuroscience expert!

Creating Healthy Organisational Environments

You can help yourself and others by self-regulating and co-regulating neurochemistry. You will learn how to create healthy organisations (interactions, teams etc.) through conversational rituals, and uncover the wonderful worlds that emerge through the words we share, the feelings we express, and the partnerships that evolve!

Emotional Intelligence, (EQ) is made up of competencies that build self-awareness, self-management and self-direction. Ultimately we cannot exist alone. Putting EQ into action through using Conversational Intelligence® creates a powerful combination. C-IQ is a set of skills that enable us to use our EQ to build relationships and have breakthroughs with difficult ones! It is only WITH others that we achieve mutual success and that is the unique advantage of Conversational Intelligence® (C-IQ).

If you’re curious about learning how you can increase mutual success through Conversational Intelligence®, you’re welcome to contact me to find out more HERE.