Imagine that you have the most important ingredient to your success as a leader and that it is so common to you, you don’t realize it. What I am talking about is the most important ingredient in trust, employee and individual engagement, elevating potential, team building and accomplishment. You do this all day, every day, and are unlikely to have realized that, with some tweaking, you could be a master. 


What I am talking about is communication, conversations, the act of interacting through speaking. The tool you use to get everything done is the most impactful tool you have, especially if you’re trying to find ways to connect with your bottom line. 


Leaders Are Always Open To Improve Their Leadership Style 


In the twenty four years I have been coaching, I’ve heard from my coaching clients who are leaders the following concerns or questions:


  • What does good communication really mean? Am I a good communicator? 
  • How do I improve my effectiveness in communication?
  • How can I communicate and act to earn people’s trust? 
  • I am concerned that my employees might be intimidated and I want to be a leader they trust. What can I do?
  • How can I alter the culture of my organization?


The above-mentioned scenarios are all solved with one of my favorite leadership coaching conversations – Communicating effectively: what does that mean and how can leaders achieve rapid communication skills. 


According to the statistics, 57% of employees report not being given clear directions and 69% of managers are not comfortable communicating with the employees in general.  


From the statistics, it is clear that there is a need to improve communication in the workplace.


This article covers 5 ways leaders can improve their communication skills, starting today! 


Leaders Should Know About Conversational Intelligence® 


Research by both Stanford University and Creating WE Institute has found that 9 out of 10 conversations miss the mark


“The key to success in life and business is to become a master of Conversational Intelligence®. “ Judith Glaser, Author  of Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results


Conversational Intelligence® is based on Neuroscience Research, specifically the Neuroscience of Conversations. C-IQ provides us with a deep understanding into how every conversation has an impact, and as we learn about our conversational patterns, allowing us to purposefully shape our conversations with others one conversation at a time for maximum benefit. 


Once you learn what patterns drive connectivity and trust and what drive fear and distrust, you are able to connect, engage, navigate, and co-create with others in healthy ways.

Conversations Need 2 Things: Connectivity and Trust (How Can Leaders Earn Trust?)


We all know that trust is key to mutual success. Trust is so significant that can’t be left to interpretation based on your opinion. Luckily, science is here to tell us how our brains process trust. 


TRUST is also key to quelling the protective response of your brain, which we call an amygdala hijack- which is responsible for the fight, flight, freeze or appease others response that happens when trust is missing. We want to be aware that conversations can either trigger this threat response or calm the brain, allowing for connection and partnering. When this part of the brain is triggered, distrust is present. There are also ways to quell this response, which causes trust to be present. Let’s look at how to do that.


5 Keys To Building Trust In The Workplace


In the workplace there are 5 keys to elevating trust through elevating your Conversational Intelligence®. When you elevate trust, you elevate high potential contributions by employees, engagement is elevated, teams are cohesive, productivity is increased and a reduction in employee turnover that not only can cause more net profit for the companies, but a culture of inclusivity and appreciation occurs. This all results in what we call a “we-centric” culture where everyone wins. 

How do you elevate trust? The 5 keys are:


T Transparency

R Relationship

U Understanding

S Shared Success

T Truth telling and Test Assumptions


Transparency. Being transparent requires you do not have a hidden agenda, which is typically not as hidden as you think anyway! You state your agenda and your actions and your conversation is consistent with that agenda. In other words, you are open and honest about what you are up to, always, even when it is controversial or uncomfortable or when it requires you to admit a failure or result you are not proud of.


Relationship:  You must take the time to establish rapport, create a feeling of mutual trust, openness, and respect; and establish a ‘power-with others’ context- as if you are shoulder to shoulder (even when you are on different levels- if someone feels you are ‘for’ them, it makes all the difference)


Understanding: People always take action consistent with their view of the situation. Knowing this allows you to get curious, step into the other person’s shoes and see the world from their eyes: share what is on my mind, stay open and non-judgmental.


Shared Success: Ask yourself how you can paint a picture of shared success – not just your own success. You may have to give up ‘being right’ about your point of view.


Test Assumptions and Tell the Truth: Given we often assume people think like we do, we often assume we know why they do or don’t do or say or don’t say things. The reality is we don’t see things the same, so always test out your assumptions, and be open to what they have to say. And always tell the truth, even when it is uncomfortable or may result in someone being upset or conflict happening.


Judith Glaser says “To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations.


Improving your communication at your workplace is as simple as trying out these 5 steps to elevating trust and watch your employee engagement, success, overall trust in the workplace soar.

Don’t hesitate to contact us if you want to learn more about our Conversational Intelligence program.